Here are some frequently asked questions.
My website uses secure log in and passwords are case sensitive and require at least one of the following characters in your password…
AN UPPERCASE LETTER, a lowercase letter, a number and a special character.
So make sure you’re typing your password in correctly. If you’re still having trouble and think you have forgotten your password, hit the “lost your password?” button to be sent a password reset request.
When creating an account and signing up to access tutorials, you will have been emailed confirmation of your username (usually the email you signed up with) and your password. Make sure you check your spam/junk folder as they have a a habit of ending up in there. If you haven’t received your password in there, you can reset using the “lost your password?” link at login and request a reset link. If you can’t access after using the link and resetting, contact support and we’ll get you going.
If you’re signed up through Patreon, the only way to cancel your account is through Patreon themselves. Patreon operates as a different business to Amie Howard Art. If you wish to, you can cancel your pledge at any time through your Patreon account. Go to ‘my memberships’, click the edit button next to your Amie Howard Art pledge which will then give you the option to cancel your membership.
Regardless of what date of the month you signed up, Patreon always take your recurring payment on the 1st of every month. Meaning even if you signed up on the 31st of the month, Patreon will take the next months payment the following day.
Annoying, I know…
That is why I always recommend to subscribe using my website instead. It is much more user friendly and your subscription options are easy to modify from your account, and your renewal date is preserved every month.
It’s cheaper for you too…
Subscribing here, is cheaper for you and supports me directly! Cutting out the middle man enables me to put more back in to the service you receive, its a win win!
You can cancel your subscription at any time using the “subscriptions” tab in the menu above. From there you’ll have options to cancel, pause and resume your subscription. You can also update payment methods using the tabs above.
Absolutely! You can upgrade to a bi-annual or annual subscription at any point and you can also downgrade from an annual to a monthly at any point. Once you do, your new subscription will take effect as soon as the time on the previous subscription has lapsed.
The main difference is that the Amie Howard Art website is owned and run by Amie herself, whereas Patreon is a seperate entity. The content on the website and the tier on Patreon hold exactly the same tutorial content and perks. If you sign up via Patreon and select the £13 tier, you will be granted access to the Amie Howard Art website to view all £13 tier content, instead of viewing on Patreon (Amie’s website is a lot more user friendly in terms of finding tutorials and accessing quickly). The £5 & £9 tiers hold less content. The £30 tier has the same tutorial content as the website.
You can submit errors and anything that may be amiss to the support team! Use the button below to send an email and we’ll work to sort out the issue ASAP.
Of course you can! As a Club Puffin member you gain access to all of the currently available content, and new content that is being added each month.
As my content grows I hope to fill in all the needs of my students, so please do suggest what you would like to see next.
You can request a tutorial subject using the link on the Puffin Dashboard.
You can submit your artwork using the link on the Puffin Dashboard.
Please make sure to include…
- A high quality photo/scan of your work for Amie to view.
- Materials used, paper, pencils, solvents, tools etc.
- Information on any particular help you need. i.e what section you are struggling with.
- Whether or not you would like your critique to be shown during the live critique sessions on YouTube.
Once you are a Club Puffin member you are eligible to receive a welcome box free of charge (using code ‘WELCOMEBOX‘ at checkout), which can be ordered separately here… Order my Welcome Box!
Please make sure you have ordered your welcome box, they are not sent automatically. Order my Welcome Box!
- Royal Mail 24 is estimated to be 1-2 working days from the day of dispatch. Please use your parcel reference number on Royalmail.com to get more information.
- Free Postage uses Royal Mail 2nd Class which is estimated to be 2-3 working days from the day of dispatch.
Please note: Free Postage is NOT guaranteed. We advise all customers to choose a trackable option, untracked parcels will not be resent if they are lost.
- International Tracked is estimated to be 3-5 working days from the day of dispatch. Please use your parcel reference number on Royalmail.com to get more information.
Rest of World
- International Tracked is estimated to be 5-7 working days from the day of dispatch. Please use your parcel reference number on Royalmail.com to get more information.
Yes they are! You can find all the Live Draw Along and the Q&A Critique Sessions in the ‘Past Live Events’ option on the top menu of the Puffin Dashboard.